Privacy Policy - Chia.com

Updated: 04/24/2023

Chia.com is committed to respecting and protecting your privacy. Should you choose to provide your email address or any other personal information on any of the forms found on our site, you can be assured that it will only be used to support your relationship with Chia.com. This Privacy Policy describes how Chia.com (the “Site” or “we”) collects, uses, and shares your Personal Information when you visit or make a purchase from the Site.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, behavioral advertising, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect.

We collect the following personal information from you when you place an order:

Contact Information such as name, email address, shipping address, and phone number.

Billing Information such as billing address and credit card information.

The company name of your business when shipping to a business address.

We collect the following personal information from you when you sign up for an account:

Contact Information such as name, shipping address, phone number

Unique Identifiers such as username, account number, and password.

Billing Information such as billing address.

We collect the following personal information from you when you sign up for our product notifications or marketing emails:

Email address

We collect the following personal information from you when you contact our customer service department via email:

Name

Email address

Order number

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

We use WooCommerce to power our online store. You can read more about how WooCommerce handles your Personal Information here: https://automattic.com/privacy

MAILING LIST

HOW DO I REMOVE MY NAME FROM YOUR MAILING LIST?

On the bottom of one of the emails, click the Unsubscribe link.

DIRECT MARKETING ASSOCIATION

Visit the Direct Marketing Association at www.dmachoice.org.

The Direct Marketing Association is the leading trade association for business and non-profit organizations that send direct mail. Their site helps you manage the amount of mail you receive. You can request to stop receiving mail not only from individual companies but from whole categories of mailers including Credit Offers, Catalogs, Magazine Offers, and Other Mail Offers. This is a great site to take control of the amount of mail you receive but it could take up to three months for your removal request to process so you still may receive emails and/or catalogs until that time.

PRODUCT REVIEWS

If you choose to post a product review, we will display your chosen username and any additional identifying information that you agree for us to post, including but not limited to age, location, and gender. Any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. If you choose to write a review, please be sure to explain why you like or dislike the product, focusing on the product’s features and your experience with the product. If you upload a photo or video along with your review, please read through the Photo Sharing terms and conditions below.

PHOTO SHARING

By submitting a photograph or video to Chia.com, you hereby agree to our use of submitted photographs or videos according to these Terms of Use, and you also agree that you have read and fully understand these Terms of Use and will comply with them in their entirety. Those terms are as follows:

Do not send or upload photographs that you didn’t take yourself or don’t have permission to send or upload. By submitting you agree that you have taken the photograph yourself and own the copyright in the photograph or have received the express permission of the copyright owner to have the photograph used and shared by Chia.com in accordance with these Terms of Use.

You agree that you have the express permission of everyone who appears in the photograph to be photographed and have the photograph used and shared by Chia.com in accordance with these Terms of Use.

You keep all your ownership rights to any photograph or other content but permit Chia.com to use the photograph as determined by Chia.com. By submitting, or otherwise agreeing to our use of, a photograph or other content, including but not limited to photo captions and your name, (collectively, “Content”), you grant Chia.com. the worldwide, unrestricted, royalty-free, irrevocable, sub-licensable right to (a) publish, publicly display and perform, modify, edit, alter and otherwise use the Content in whole or in part, without further consent, review or participation from you, for any purpose throughout the world (including commercial and promotional) in any medium or format now existing or hereafter created, including but not limited to print or recorded material, websites, and social media platforms; and (b) use your name, commentary, and other information about you in connection with the Content. Chia.com reserves the right to use, not use, or discontinue using any Content in our sole discretion at any time.

You agree not to submit any Content that:

Infringes any intellectual property rights of any other person or third party, including but not limited to copyright and trademark.

Defames or invades the privacy or publicity rights of any person, living or deceased, or infringes upon any person’s or third party’s personal, property, or other rights.

Is inappropriate, sexually explicit, harassing, abusive, harmful, violent, or otherwise objectionable or offensive in any way.

Contains any corrupt file, or other forms of malicious code or content that may harm a website or computer.

Violates any law, statute, ordinance, or regulation.

Contains advertising, spam, and references to other websites or retailers. g. Contains personal information such as e-mail addresses, phone numbers or physical addresses.

Upon submission you irrevocably waive all rights and agree to release and hold harmless Chia.com from any and all claims, costs, expenses, damages, causes of action and/or liabilities, of any nature, whether direct or indirect, known or unknown, foreseen or unforeseen, arising out of or relating to the Content, including but not limited to defamation; invasion of the rights of privacy or publicity; violation or any moral or artist rights; personal injury, or any other similar matter. You further agree to indemnify, defend, and hold Chia.com harmless from any claim or cause of action related to your violation of any of these Terms of Use.

If you have a disagreement with Chia.com or believe that any of your Content has been used without your permission or in violation of your rights, please contact us at:

By Email: [email protected]

By Mail:

Joseph Enterprises, Inc. @ NECA

Attn: Legal Department

603 Sweetland Ave

Hillside, NJ 07205

From time to time, we may be required to disclose customer information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others.

DEVICE INFORMATION COLLECTED AUTOMATICALLY

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information” and is in addition to the information you submit through the Site.

We may collect certain information using automated tools, such as cookies. Cookies are small data files stored by your web browser on your device. Cookies may allow a website to recognize a user’s device, record user preferences, track the pages a user clicks on while visiting the website, and identify the website visited immediately beforehand. For example, statistics are compiled that show the daily number of visitors to the site, the daily requests received for particular files on the site, and from what countries those requests come.

Chia.com may also track information about our user’s browsing activity as they navigate through our site. These statistics are used to customize our website to better meet your needs and may also be provided to others, but we will not provide any personally identifiable information that may be associated with those statistics to any third parties.

When visiting our website, we automatically gather information about your computer such as your browser type, referring/exit pages, operating system, and your interaction with different pages of our website. We do not link this automatically-collected data to other information we collect about you. The types of information we collect automatically when you visit the Site may include IP addresses, device identifiers, browser characteristics, operating system details, language preferences, referring URLs, length of visits, anonymous traffic data, and pages viewed. We may use GPS (global positioning systems) software, geo-filtering, and other location-aware technologies to locate you, sometimes precisely, for purposes such as verifying your location and delivering or restricting content based on your location.

COOKIES, TRACKING, & ADVERTISING

Like most websites, we use cookies and similar technologies to track and improve our shopping experience and improve our services. Technologies such as cookies, tags, scripts, and beacons, are utilized by Chia.com and the third-party analytics platforms that we use to optimize your shopping experience. These platforms may include Google Analytics (tracks how customers use our website), and Klaviyo (email campaign provider).

Additionally, we may partner with third parties to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on our website and other sites to provide you with advertising based on your browsing activities and interests. We may utilize platforms that may include Steelhouse, Criteo, Google Adwords Remarketing and Facebook Remarketing.

HOW TO CONTROL COOKIES?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

SOCIAL MEDIA

Our website includes Social Media features, such as Facebook, YouTube, Pinterest, Twitter, and Instagram. Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website. We integrate these modules into our platform to improve the experience of browsing and interacting with our website. Please note that some of these third-party services place cookies that are also used for things like behavioral advertising, analytics, and/or market research.

BEHAVIOR ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information HERE. You can also opt out of Google Analytics HERE.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by:

FACEBOOK – HERE

GOOGLE – HERE

BING – HERE

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal HERE.

CALIFORNIA PRIVACY RIGHTS

If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information, if any, with third parties for their direct marketing purposes. The California Consumer Privacy Act (CCPA) gives you the right to send us a request at a designated address to receive the following information:

The categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year.

The names and addresses of the third parties that received that information.

If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.

We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is [email protected]. Learn more about CCPA and your privacy rights.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

COMPLAINTS

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” below.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.

CONTACT

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us: