During a recent system upgrade, we ran into some unexpected issues that may have caused a delay in processing and shipping your order.
We sincerely apologize and have been working diligently to ensure these issues are fixed. We will resume shipping the week of August 5th.
We encourage you to contact Chia Customer Service if you have any questions.
Thank you for your patience & support.
Please note the following before placing your order on Chia.com:
- All sales are final at Chia.com. No returns, exchanges or refunds.
- Chia will not modify, reroute or cancel an order once placed.
- Chia may cancel/refund orders at any time due to stock limitations, quality problems, inaccurate information from customers, fraud risk analysis or any other reason.
- Chia.com does not guarantee product box or packaging.
Thank you for shopping with Chia and we are grateful for your business.
Ch-Ch-ch-chia!
Damages & Issues
Most of the products we sell are hand-made or hand-painted so slight imperfections are typical with this kind of product. Please inspect your order upon reception and contact us at [email protected] within 14 days of purchase if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your merchandise purchased on Chia.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.) or any other issues with your order, please reach out to customer service at [email protected] immediately including photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we will be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. ALL OTHER PRODUCT SALES AT CHIA.COM ARE FINAL.
Chia.com does not guarantee product packaging. The product packaging’s purpose is to keep the piece intact during the transfer from our warehouse to your home.
Chia.com reserves the right to change prices at any time. Purchase prices are final at the date of purchase.
We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended. We do not allow stacked discounts
Need Help?
Contact us at [email protected] for questions related to refunds and returns.